a lifetime of
BOWA’s promise to deliver fanatical aftercare goes much deeper than providing a timely resolution to a leaky faucet. It is instead a company-wide commitment to delivering a remarkable client experience long after the project is complete. It begins with a dedicated Customer Service Team that is empowered and supported at the highest levels to do what’s right for the client. It’s certainly not a marketing slogan, but instead a tried and true core value that has been with the company since its earliest days and one that has earned BOWA an unmatched level of client loyalty.
HOW WE CAN HELP
BOWA’s dedicated customer service team is available to assist clients not only with project-related issues, but also with maintenance and other small-project needs that arise over time.
“One of the reasons BOWA is so successful is this kind of follow through. I can’t imagine how one could create more loyal customers.”
Dedicated Team: Our customer service professionals are specifically tasked with serving clients AFTER the project is over. The benefit to our clients is knowledgeable experts are there when they need them, not off supervising the company’s next major renovation!
Emergency Response: Our team is available to assist with emergency situations 24 hours a day, seven days a week, 365 days of the year. We’ll call on the resources needed to manage and resolve the issue as appropriate.
Industry-Leading Warranty: BOWA is pleased to offer clients one of most comprehensive warranties available in the industry. We cover everything on the project for three years, and all structural elements for 15 years. Ask others what they provide!
Small-Project Assistance: Exclusively for existing clients, our team is available to manage small projects that may fall below our usual minimum. As a result, clients can be assured the same level of service and accountability that they have come to expect from BOWA on all of their home-related projects.
Construction Best Practices: All of our projects in construction and beyond benefit from the expertise of BOWA’s Vice President of Best Practices, Doug Horgan. A consummate learner, Doug views every trouble-shooting instance as an opportunity to improve upon our already high construction standards. Based on the findings, Doug refines our processes as needed and trains our team and related partners. This profound commitment to continual improvement is evident in every BOWA project.