BOWA’s Unmatched Customer Service Experience

Explore how we improve families’ lives at home beyond project completion

As a leader in luxury home remodeling, we believe that improving families’ lives at home goes beyond delivering a beautifully remodeled space. While we celebrate each project completion, this is just another step in our long-term relationship with our clients, their families, and their homes as they make a lifetime of memories. With Heroic Customer Service at the core of everything we do, our Customer Service Team exemplifies our continued dedication and is there to support our clients in a variety of ways.

Dedicated Team

Unlike other remodeling companies where the project team moves on to the next job, our Customer Service professionals are specifically tasked with serving clients after their project’s completion. This means you have access to knowledgeable experts who are familiar with your project and are dedicated to addressing your ongoing needs. This continuity ensures that any issues are resolved efficiently and effectively, providing you with a consistent and reliable support system.

Around-the-Clock Emergency Response

Emergencies don’t adhere to a 9-to-5 schedule, and neither do we. Our team is available to assist BOWA clients 24 hours a day, seven days a week, 365 days a year. Whether it’s a burst pipe in the middle of the night or a sudden power outage, we’ll mobilize the necessary resources to manage and resolve the issue promptly and effectively.

Comprehensive Warranty Coverage

We are proud to offer one of the most comprehensive warranties in the industry. BOWA covers all aspects of your project for three years and all structural elements for 15 years. This extensive warranty underscores our confidence in the quality of our work and our commitment to your peace of mind. When comparing warranties, you’ll find that BOWA’s coverage is unparalleled, providing you with long-term security and support.

Home Maintenance and Handyman Services

The upkeep of your home doesn’t end with the completion of a remodeling project. Our Customer Service Team can assist you with seasonal and annual maintenance, helping you maintain the long-term performance and safety of your home. For our existing clients, we offer handyman services and small-project assistance, ensuring you receive the same level of care and attention for all your maintenance needs, regardless of the project size.

Our commitment to providing an unparalleled customer service experience extends far beyond the completion of your remodeling project, and is just one of the many ways our team is dedicated to going above and beyond for your family. Your trust in us is not just valued; it’s cherished, driving our pursuit of excellence in every aspect of your home’s care. With BOWA, you’re not just a client; you’re family, and we’re here to support you every step of the way.